Overview: Embark on a rewarding journey as a Regional IT Support Engineer with BCA, the leading name in Europe’s vehicle remarketing industry. Situated in Kings Cross with occasional travel to local offices, this role offers a competitive salary of up to £40,000 per annum along with a comprehensive benefits package. Join a company on a digital transformation journey, backed by the Constellation Automotive Group, and be part of the evolution in the ever-expanding world of vehicle remarketing.
Your Role: As a Regional IT Support Engineer, you play a pivotal role in providing onsite IT leadership, service, and support to branch-based customers across various locations. This dynamic position involves technical customer interaction, ensuring the integrity of IT services at branch levels. You will closely collaborate with branch customers and stakeholders, seeking continuous improvement in IT service delivery.
Key Responsibilities:
- Architect and maintain a deep understanding of branch IT infrastructure, covering network, server, desktop, backup & recovery processes.
- Provide hands-on technical support and supervise third-party IT suppliers.
- Ensure effective recording, tracking, and resolution of Service Now tickets.
- Maintain IT equipment at the site, including desktop PCs and communication room equipment.
- Produce and maintain detailed documentation of IT infrastructure and equipment.
- Act as a key advocate for driving IT efficiency and effectiveness improvement programs.
Requirements: Knowledge, Skills, and Experience:
- Proficiency in Microsoft Windows server administration and desktop support.
- Experience in managing IT service, support, and project delivery initiatives.
- Familiarity with Active Directory, Group Policy configuration, and network technologies.
- Mobile technology support experience (Apple, Android, Microsoft platforms).
- Good understanding of audio/visual components and supporting technologies.
- Excellent communication and presentation skills.
- Self-motivated, customer-facing service specialist with a ‘Can Do’ attitude.
- Flexibility to support business needs outside standard working hours.
- Willingness to travel to business locations and provide out-of-hours support.
Conclusion:
Joining BCA as a Regional IT Support Engineer is not just a job; it’s an opportunity to contribute to a thriving industry and be part of a company undergoing a digital transformation. This role promises competitive compensation, benefits, and unrivaled support for your career progression.
FAQs:
Q: Is this role solely based in Kings Cross?
While the primary location is Kings Cross, occasional travel to support local offices is required.
Q: What benefits are offered along with the competitive salary?
A: The benefits package includes comprehensive perks, unrivaled support for career progression, and flexible remote working.
Q: How is Service Now utilized in this role?
A: Service Now is used to record, track, and resolve tickets such as incidents, problems, and requests to ensure full support for day-to-day activities.
Q: What opportunities for career advancement are available?
A: BCA provides a clear path for career progression, offering significant training opportunities and flexible remote working arrangements.